Back Porch Talkin': FAQ's

Often answers to questions can be found here:

How long before my order is shipped?
Depending on the items ordered, shipping times vary.
In-stock new products: 24-48 hrs
Used goods:  48-72 hrs
Bleu's Cookies & other baked, handcrafted items: Can take up to 5 days
Please consider these variables when placing your order especially for
gifts that need to be delivered by a certain date.

Refunds or Exchanges?
Refunds and/or Exchanges can only be accepted on new products.
All sales are final on used goods and all baked, fresh, handcrafted items, and grab bags.  
These type of products cannot be returned, refunded, or exchanged.
Carefully read each product description page to see which rules apply.

I noticed many products are made from Fir Wood, how durable is it?
Fir is known for its strength and dimensional stability as well as its natural resistance to rot and pests.  The most common fir wood is the Douglas Fir.

What is Polyresin/Polystone?
Polyresin is a resin compound. A sturdy material that can be intricately molded, allowing a great level of detail with consistent texture.
Polystone is a compound made up largely of polyurethane resin mixed with powdered stone additives that give it added weight and the porcelain or "stone-like" feel that resulted in the materials name itself.
Polystone is durable and highly effective at maintaining a sharp paint finish.
Polyresin and Polystone are considered to be non-toxic to humans or animals

Farm-Fresh: What does that truly mean?
Back Porch Talkin' Country Exchange is located on our family farm.  
"Farm-fresh" is just that.
We gather our eggs, herbs, and fresh vegetables 2-3 times a day.  
So, rest assure we do not use the term "Farm-Fresh" as an advertising gimmick.

Do you ship eggs?
Sorry we do not ship eggs.  They are sold only in our physical store.  

What name will on appear on my credit card statement?
BPTalkin'  or Back Porch Talkin'

Is my payment secured?
Yes!  Your payment is processed through Shopify and PayPal secured sites.  
Both use the most advanced secured encrypted technology to ensure your
information is private and secured.

What are Grab Bags?
BPT grab bags are filled with brand new, sealed-in-the-package, closed-out, and
clearance stock.  Grab bag retail values can be up to 3 times the amount paid.
Our grab bags ARE NOT cheap novelty items or plastic toys.
If you like surprises and saving money, then you'll love our grab bags. 
All sales are final on grab bags.

Purchasing used Items:  Is the photo of the actual used item?
YES! Unlike other sites, we don't believe in using internet sourced photos for our used goods. We photograph all used goods in house.
Simply put, "What you see is what you get."  

Are Bleu's Cookies really that fresh?
Yes!  Aunt Carolyn wouldn't have it any other way.  Every "cookie" is home-made and baked in our kitchens upon receipt of a paid order, never stocked or frozen.
Farm-raised chickens and fresh eggs are the main ingredients in Bleu's Cookies.  
Our chickens are family, feed only home grown greens, grains and natural herbs to help protect their immune system.
Venison is locally procured and professionally processed.
Salmon, in season, is caught by Uncle Bill on his yearly trips to Lake Michigan.
Yes, when we say fresh...we mean it.
 
Can I advertise or sell a used item on BPT Country
Exchange?
Currently we do not offer this service.

If you questions were not answered here, please contact us.