First and foremost we highly appreciate you choosing to do business with us.
Being a small town, farm based, family owned business means you will receive true customer service. You're not a number with us, you become part of our online family.
Once your order is place on line.
You will receive a confirmation email that your order has been placed. We typically process orders within 72 hours with our suppliers. Egg orders are processed when your eggs are picked up from our farm.
On occasions, an item will be on backorder. You will promptly receive a notification if any of your order has been backordered and the expected shipping date.
If an item(s) is no longer available or has been discontinued, you will receive a complete refund of the purchase price of the item(s) via the payment method you chose at checkout.
Even though you can use your phone number during checkout instead of an email address, our system is not set up to send out text messages for certain types of notifications. Please be sure we have your current email address on file to receive update notifications concerning your order.
Update your email address or create your free account by clicking here.
Since we do not stock inventory, once your order has been received, we process it with our US Based Suppliers.
When the supplier(s) has processed and shipped your order, you'll receive shipment confirmation notice from us with tracking. This usually takes up to 48 hours.
When your product(s) have shipped, please allow up to 10 business days to receive your order. On occasion, your order will arrive in multiple packages.
So be sure you have received your complete order before contacting us about it.
Using your first name and location on our business Facebook page
When you place an order with us, you are giving us permission to use your first name only along with your city and state in a post on our Facebook page.
By using your first name along with your location in a post, after you place an order with us; this allows us to advertise for free on our Facebook page what products our customers like most, thus keeping our costs down and passing the savings on to you.
We do this simply because advertising and keeping up with the "big corporations" cost money, lots of money, and if we start advertising like the corporations do, then we will have to charge more for our products to cover the cost of advertising.
Reviews are great! We love getting them, however many folks have busy lives and bugging you to write a review of the item(s) you ordered just doesn't seem right to us, but please if you would like to write a review about your item(s) after you have had a chance to enjoy them, then do so on the product page(s) on our website or on our business Facebook page.
If you haven't done so, be sure to follow and like us on Facebook to stay up to date on latest news, discounts, and happenings at Back Porch Talkin' Country Exchange.
Remember, we're not a big corporation
We're just a small, farm family based business selling clearance and closeout items online, so we do not accept returns or exchanges.
However, if your order was damaged during shipment or broken, simply send us pictures of the damaged product to: customerservice@BackPorchTalkinCountryExchange.com
We'll contact the supplier of your product for you and ask for them to replace the damaged item. Some of suppliers will do this, cost free, however they do have a time limit of 15 days to replace the damaged good. Keep in mind many of our products are close-out and clearance items.
We cannot guarantee your product will be replace, but we will do everything to make sure it is.
Abuse of our damaged goods policy will result in complete removal of your name and information from our secured database and you will no longer be able to order any items from us.
We've been doing business like this since 1994 and folks appreciate our honesty about the way we run things and our respect for them.
Thanks for reading. Hope to serve your soon in the near future.